:: PATIENTS GUIDE ::

1. Deluxe with A/C
2. Executive with A/C.
3. Ordinary
4. General Wards

Empanelment, Accreditations & Schemes
We are presently empanelled with Government and Quasi Government institutions in India and accredited with all most all the third party insurance companies.

Empanelment

• VSSC
• RBI
• SBT
• SBI
• FCI
• BSNL
• Airport Authority
• ECHS

Accreditations

• Family Health Plan – United India Insurance Company
• TTK – Oriental Insurance
• LMB/ Mediassist – National Insurance
• Mediassist – New India Insurance
• Paramount – ICI Lombard, United India Insurance
• Bajaj Allianz
• Titanium
• English Indian Clay
• Royal Sundaram

Preparing for Admission
Once the doctor decides that the patient needs to be admitted to the hospital for an Elective Surgery or Procedure, clearance from the Financial Information Center has to be obtained. The patient will be asked to signify his acceptance of the anticipated tariff to cover his treatment and stay in the hospital. After this is completed, the date for admission as well as pre-operative instructions will be given if the surgery is being done on an emergency basis, an admission deposit based on the anticipated procedure cost will be required.

At the hospital for surgery
At the Inpatient Admissions Counter in the main entry lobby, a Public Relations Assistant will help with the admission process. Prior to the surgery, the patient’s written consent has to be given. A parent or guardian must sign consent forms for minors. For elective surgery or procedures, the deposit is to be made at this time.

If surgery or a procedure is required, the nurse will explain the preparations that need to be done beforehand and will explain to the patient what to expect before and after the procedure or surgery.
Many surgical procedures might require a stay of one or more days in the ICU following surgery, after which, the patient will be assigned to the recovery room/ward..

The patient needs to bring the following

• A list of all the medications he has been taking
• Personal toiletries
• Contact lens, eyeglasses, dentures, or hearing aid .

What not to bring

• Valuables and jewellery.
• Cigarettes or any intoxicants. Lords is a smoke and liquor-free facility

An attendant by-stander can stay overnight with the patient (with the exception of six- bed wards and Critical Care Units). Most units offer a sleeping cot inthe room at no additional cost. In the female wards, female patients must be accompanied by a female by-stander, in the male wards the by-stander may be of either sex. By-stander passes are issued at the time of admission at the Inpatient Admissions Counter. All passes must be shown whenever entering or leaving the building or upon request.

Visitors

• Family and friends are an important part of a patient’s recovery, and they are welcome at the Lords hospital. Only two visitors are allowed at a time (three in private rooms) during visiting hours To decrease the chance of infection and ensure proper rest for all patients, we restrict the hours that visitors may see you.
   
• Visiting hours are 4:00pm to 6:00pm
   
• Not more than two visitors at a time, please
   
• Visitors may obtain a pass at the patient information desk and it must be visibly worn.
   
• A visitor must relinquish his/her pass in order to allow another visitor to come
   
• Children (age 12 and older) may visit with permission of the nurse. Younger children will not be allowed to visit.
   
• All children ( < 12) must be accompanied by an adult volunteer of the hospital
   
• People with colds or infections should not visit
   
• Each patient's diet is strictly regulated in accordance with the patient's medical requirements and is served food from the hospital dietary kitchen only. Bringing food from outside the hospital is prohibited
   
• To protect the health of our patients, visitors, and staff, Lords does not permit smoking or any other intoxicants on the premises.

Surgical Patients
Only immediate family members are allowed in the room before and after surgery. Family members wanting to speak to the surgeon after an operation should stay in the surgery waiting area. Hospital personnel will keep the family informed of the patient’s progress.

Critical Care Units
Immediate family may wait outside the CCU or ICU in the waiting area, where the doctors will brief them about the patient’s condition.

Pediatric (Children's) Ward

• One parent may stay with the child
• All visiting children must be accompanied by an adult volunteer of the hospital
• Healthy brothers, sisters, and friends fourteen years or older may visit from 4:00pm to 6:00pm. Only two visitors at a time are permitted.

Nursing
The nursing staff will help with any problems or concerns the patient may have. The Head nurse and Charge nurse also can be contacted for help. If unable to resolve any problems, please feel free to contact the Patient Services Department.