Lord's policy on quality is best explained by the following objectives:

  • Quality Improvement: Provide continuous and regular training for employees to bring out the best in them to achieve quality improvement in service.
  • Patient Satisfaction: Understand the needs of the patients and uphold standards of professionalism to improve the level of patient satisfaction.
  • Humanity: Provide quality service that is responsive, efficient, courteous and helpful, and there by fulfill God's will to save humanity.